FAQ (Frequently Asked Questions)
Do you offer free shipping?
C-IN2 offers Domestic Standard shipping to all states within the United States only for orders over $99. Otherwise, Domestic Standard shipping costs $5.95.
Do you offer same day shipping?
In-stock orders received before 1 p.m. Eastern Monday through Friday will ship the same day unless there is a problem verifying payment information.
How do I track my order?
The fastest and most accurate tracking information is available in the Shop app. Download Shop and get order details, real-time delivery notifications, and a live map view of all your online orders.
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The Shop app can be used to track this order, and all other orders you place online.
Where is my order?
If you have further questions about the shipping progress of your order, please, send us an email at support@c-in2.com
Is my order lost?
If you have not received your order within 30 days of the ship date, please, send us an email at support@c-in2.com. You must file a lost claim within 60 days of the ship date. C-IN2 cannot refund, replace or offer store credit after this time.
Address error
Please ensure that you verify your address before submitting your contact details on our contact information page.
In case you've provided an incorrect address, changed your address, or need to modify the size/color/style of a product after receiving your shipping confirmation, we may not be able to assist you or provide a refund.
Please inform us immediately if you come across any errors or mistakes, so that we can contact the warehouse on your behalf.
Marked as delivered
If the domestic postal service in your country (such as USPS, Correos de México, Canada Post, etc.) has marked an item as delivered to the correct address you provided during the ordering process, but you have not received it, you must contact your local post office and provide a formal affidavit of a lost, stolen, or undelivered package.
Once we receive this documentation, we will make every effort to send a replacement order to you.
However, please note that this decision is at the discretion of C-IN2, and in this specific situation, we are unable to issue a refund, only a replacement.
If you require assistance, please contact us as soon as possible at support@c-in2.com. Each case is unique, so please provide all relevant details when contacting us.
Updated as of September 12, 2023
Please Note:
If your package is returned to us because it was unclaimed, undeliverable, rejected, or refused, then we will refund you for the order minus the original shipping fee and a 10% restocking fee.
C-IN2 reserves the right to cancel your order.
If you have any questions about your order, leave us a message or send us an email at support@c-in2.com.
Thank you,
C-IN2 Team
FREE U.S. SHIPPING FOR ORDERS OVER $99
C-IN2 offers free Domestic Standard shipping to all states within the United States for orders over $99. Otherwise, Domestic Standard shipping costs $5.95.
SAME-DAY SHIPPING
In-stock orders received before 12 p.m. Eastern Monday through Friday will ship the same day unless there is a problem verifying payment information.
The cut-off time is 12 p.m for true 2-day delivery. If an order is received past 12 p.m., the order will ship on the following business day. Please, note that there is no Saturday or Sunday deliveries. Our warehouse is closed on weekends.
USA Domestic
|
Shipping Method |
Carrier Methods |
Description |
Price |
|
Domestic Standard |
|
Delivery to addresses within the United States within 7-21 business days. The delivery date is not guaranteed. |
 Free shipping for all orders over $99. For all orders under $99, a fee of $5.95 will apply. |
|
Domestic Two Day (2 business days)Â |
|
Delivery to addresses within the United States within 2 business day. No PO boxes or military addresses. (this service may not always be offered) NOTE: No delivery on Saturday or Sunday. Carrier delays possible |
$35.95 |
Track Your Order With Shop App
The fastest and most accurate tracking information is available on the Shop app. Download Shop and get order details, real-time delivery notifications, and a live map view of all your online orders.
The Shop app can be used to track this order, and all other orders you place online.
